Client Charter

We operate a system throughout our offices of requiring our staff to meet certain standards with regarding to client care.

Such standards include:

• Clients should receive copies of all substantive correspondence.
• Correspondence should generally be dealt with on the same day it is received.
• Appointments are to be given to clients without undue delay.
• We shall put your interests first when representing you.
• We shall be polite and considerate in our dealings with you.
• We shall find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic.
• We shall make every effort to explain things clearly, and in terms you can understand.
• We will agree with you the type of service you can expect to receive.
• We shall keep you informed of our costs throughout so that you can work out if a particular course of action is worth following financially.
• We shall tell you about any developments and up date you on the progress as work proceeds.
• We will give you a clear bill which shows the work done and the amount charged.
• We shall keep what you tell us confidential, and refuse to act for anyone else if doing so could compromise that confidentiality.